As part of our commitment to provide the best infrastructure for your services, we're sharing this notice to inform you of emergency maintenance that will be taking place in our Orlando facility. We recommend reviewing the following details:
Maintenance type:
Database Service Upgrade
Reason for Maintenance:
We are upgrading the database service in order to fix potential issues that may cause database connection errors for some websites and to implement performance improvements that will impact all websites.
Clients affected:
All clients located in our Orlando based facility (on the server).
Maintenance Window:
Start: Sunday, November 21, 2020 @ 1 AM EST
Finish: Sunday, November 21, 2020 @ 5 AM EST
Estimated amount of downtime:
We understand the importance of minimizing downtime while performing any type of maintenance and for that reason, we will do everything we can to expedite this process. As it stands our team expects no more than 30 minutes of downtime during the maintenance window. However, it's possible that websites could experience database connection issues for up to the entire 4-hour maintenance window.

Thank you so much for taking the time to review this notice and we do apologize for any inconvenience these unforeseen issues may pose to you. If you have any questions or concerns about this maintenance procedure, please don't hesitate to contact our staff for more details.

Thursday, November 19, 2020

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