[Completed] Emergency Data Center Maintenance *At Risk*

  • Friday, 30th November, 2018
  • 17:18pm
First and foremost thank you very much for your extended patience and understanding while our team worked on the emergency maintenance over the last day and a half. 

At this time we are happy to announce that our team has successfully concluded the maintenance with no reports of downtime and/or power issues and everything is functioning in an optimal state. 

In order to be transparent, and as promised, we have included the details provided by our engineers as to what prompted the at-risk emergency maintenance below. 

At around 11 AM EST on November 29th, our monitors alerted our team to issues with one of our UPS systems as it was failing and eventually did. We were successfully able to transfer the load on the UPS to maintenance bypass and onto full commercial power resulting in the *At-Risk* notice. Upon further investigation, the cause of the failure was diagnosed and attributed to a failed capacitor in the system which was successfully replaced. Once that was done we were able to run tests on UPS that proved to be successful and the critical load was transferred back with no issue. After further monitoring, everything continues to function as it should and we are concluding our emergency maintenance. 

We thank you, once again, for your patience and understanding and assure you that our goal is to always do what we can to ensure you get the services and support that you not only expect, but deserve. As always, if you have any further questions and/or concerns please do not hesitate to let us know. Have a great day!
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